RETURN/CANCEL

・If you would like to return or exchange, please contact us within 7 days of arrival of the product via e-mail (info@atluckwatch.com) and inquiry form.

・We do not accept return edits for sale. Please understand it beforehand.

・Click here for the contact form

 

【Returns/Domestic and Overseas】

・Please contact us within 7 days after the arrival of the product.
・The shipping cost to return will be borne by the customer.
・In the case of the return of the return at the customer’s convenience, there is a return fee.
Return fee: Accessories 550 yen, other 1100 yen
Customs duties paid at the time of receipt of orders from overseas are not eligible for refund.

 

【About exchange/domestic】

・It can be exchanged free of charge only once.
・The shipping cost to return will be borne by the customer.
If there is a difference in the replacement product, we will adjust.

 

【Cancellation/Domestic/Overseas】

・In the case of pre-shipment (until 9 a.m. on the day of shipment), cancellation is accepted free of charge.
・In the case of cancellation communication after the shipment procedure (after shipment), the return fee will be borne by the customer.

 

【Returnable products not exchangeable】

・Products that have been discarded accessories such as product tags and drawstring
・Washed products, dirt, products with traces of wear
・Products with the smell of tobacco, perfume, insect repellent, etc.
・Products more than 7 days after delivery
・Products that were not returned within the return period
・Earrings/ Ear cuff
・Wrapping gift box